Privacy Policy

Last updated: 24-Aug-2023

UmaNar Global Solutions Private Limited ("UmaNar Global Solutions", "we", "us", or "our") is committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in connection with our CX services ("Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect and process personal information from you when you use our Services. The types of information we may collect include, but are not limited to:

• Contact information: Name, email address, phone number, and business details.
• User-generated content: Feedback, comments, survey responses, and any other content you provide.
• Usage information: IP addresses, browser details, device information, and interaction data.
• Payment information: In cases of paid services, we may collect payment details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and maintaining our Services.
• Responding to your inquiries, comments, or requests.
• Sending administrative information, updates, and account-related communications.
• Improving and customizing our Services.
• Conducting research and analysis to enhance user experience.
• Processing transactions and sending transaction notifications.
• Complying with legal obligations and preventing fraudulent activities.

3. Data Sharing and Disclosure

We may share your personal information under the following circumstances:

• With our affiliates and subsidiaries for internal business purposes.
• With trusted third-party service providers who assist us in delivering our Services.
• In response to legal requests, court orders, or government regulations.
• To protect the rights, safety, and property of UmaNar Global Solutions, our users, or others.
• In connection with a business transaction, such as a merger, acquisition, or sale of assets.

4. International Data Transfers

Your personal information may be stored and processed in locations outside of India. By using our Services, you consent to the transfer of your information to these locations, which may have different data protection laws.

5. Security Measures

We employ reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage method is entirely secure. We strive to protect your information but cannot guarantee its absolute security.

6. Your Rights

You have the right to access, correct, update, or delete your personal information. You can exercise these rights by contacting us at contact@umanar.com. You can also choose to unsubscribe from our promotional communications.

7. Third-Party Links and Services

Our Services may include links to third-party websites or services. We do not control or endorse their content or practices, and this Privacy Policy does not apply to them. We encourage you to review the privacy policies of those third parties before providing any personal information.

8. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us to address this concern.

9. Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will provide notice of significant changes by posting an updated version on our website.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at contact@umanar.com

By using our Services, you agree to the terms of this Privacy Policy and acknowledge that you have read and understood its contents.